We will replace or credit goods that are received damaged on delivery only if evidence is supplied and we are notified by telephone or writing within 14 days of delivery. We do not accept returned broken lamps. All returns must be previously arranged by requesting a Returns Authorisation Number and this return number is valid for 14 days after issue. Defective goods will only be accepted for return within 60 days of original dispatch, unless covered by a separate written warranty. Any goods for credit or replacement are subject to evaluation by the manufacturer prior to any credit or replacement. Returns of non faulty goods will only be accepted for return for credit within 60 days of original dispatch, must have original packaging and if a return is agreed, will attract a handling charge.